Last Updated: July 2020

General Information

We understand that your privacy and security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secured. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our products or services over the phone, online or interacting with us on social media (our “Services”). This policy gives effect to our commitment to protect your personal information. When you visit Pagannas web site (""). we want you to be assured that we make every effort to respect your personal privacy.

1. Who are we

Pagannas are a small business providing ethnic, spiritualism and well-being products. Pagannas is the controller and responsible for your personal data (collectively referred to as "Pagannas", "we" and "our" in this privacy notice).

It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. Information we hold

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data:

Information that you provide to us such as your name, address, telephone number, email address, postal, billing addresses and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.

Information about the Services that we provide to you (including for example, the things we have provided to you, purchases, when and where, what you paid, the way you use our products and Services, and so on).

Information about any device you have used to access our Services (such as your device's make and model, browser or IP address) and also how you use our Services. For example, we try to identify when and how you use our websites.

Your contact details and details of the emails and other electronic communications you receive from us.

3. Links to other websites

We sometimes provide you with links to other websites, but these websites are not under our control. Therefore we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.

4. Failure to provide information

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

5. How your personal data is collected

We use different methods to collect data from and about you. These are listed below.

You may give us your Identity and Contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion or survey or give us some feedback.

We may receive personal data about you from various third parties and public sources, these are: Technical Data from analytics providers such as Google based outside the EU, Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe based outside the EU.

5. How we use your personal information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances below.

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligations.

6. Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information or purchased goods or services from our website or stores. In each case, you have not opted out of receiving that marketing.

We will never share your information to third party providers for the purpose of marketing.

Where we need to comply with a legal or regulatory obligations.

7. Security

We take security measures to protect your information. These measures are listed below.

Implementing access controls to our information technology, such as firewalls, Transport Layer Security (TLS). logical segmentation and/ or physical separation of our systems and information.

We will never ask you for your passwords.

Where we need to comply with a legal or regulatory obligations.

8. Contact us

If you would like to contact us, you can email us on [email protected].